Shipping & Insurance
Shipping
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If you are looking for our assistance in shipping matters, please reach out us. Based on your requirements with can advise in any particular situation and provide quotes.
Europe/ Worldwide:
Besides the obvious possibility to pick up your purchased item yourself/ by your own preferred supplier at our warehouse, we offer worldwide shipping.
For all shipping requests we can provide tailored solutions. We work with professional European shipping partners & suppliers and we always strive to get competitive rates for different shipping options. Please, note that most of the
shipping partners deliver from door to door, which means ‘to curbside’ and not inside the house/ building. If you do want the item to be unpacked and delivered inside your home, we can get you a white glove delivery quote too.
Please note that when your purchase leaves our premises, we cannot control anything what happens with the package. We will do everything in the best of our abilities to help and mediate with the shippers in case of a problem. But, mediating is all we can do. This includes situations such as delays, damages or losses. (Additional) Insurance is always possible but not a standard service. It is an option you have to pro actively choose and reach out for.
If you do arrange your own shipping, please inform us about this and let us know who is your shipping partner of choice and whether you need packaging from us or not. If you do like to use our packaging services, be informed we will arrange packing for all items with much care and safety. For packing we use materials such as bubble wrap, foam, cardboard, wooden pallets and custom-made wooden crates if required.
BeNeLux
Additional for customers from the BeNeLux we provide, besides professional couriers, door-to-door/ ground floor delivery services executed by our own crew members.
Location for pick up
Our warehouse and our depot are located nearby our showroom.
By making an appointment for pick up, we can ensure a smooth process and a swift pick up.
Insurance
Insurance for shipping is always optional, the fact that a package is insured doesn’t mean you will always get a (full) refund when it’s damaged during transport.
Steps to take in case of receiving a damaged package
1. Inform us
You have to let us know your package is damaged within 3 days after delivery.
2. Checks
When receiving a package, it’s very important to check it thoroughly and when you see anything that doesn’t seem to be correct about the package, mention this to the deliverer and let him make a notification in their system.
3. Inform the driver
He / she will make a note of this, so the transport company knows something happened during transport and not after the delivery.
Never just sign for delivery in good condition without checking the package. If you sign for delivery in good condition, it becomes very hard to prove that the package got damaged during transport. If they left quickly or you didn’t accept the parcel yourself, immediately call the transport company who delivered it and tell them that your parcel is damaged, file a claim and ask for a written confirmation.
4. Pictures
Before opening a package, in case it is damaged, please make pictures of the outside and after opening it of the inside as well. This is really important as that is the actual proof that you didn’t damage it yourself. When it’s not damaged on the outside, but you see it’s damaged on the inside, please make pictures from that point on.
5. Assistance
We are not responsible for damages or losses during transport, but of course we will do our very best to help you with any problem that occurs during transport or shipping. Our insurance company requests that you keep the damaged package including packing material with you until after the investigation process, this can take up quite some time depending availability of the required specialist.
6. Additional costs/ claims
Please note that the shipping company will not cover any storage or disposal fees if they apply to your situation. If you threw away the damaged packing material or the damaged item before filing the claim or before the investigation has taken place, there is nothing the insurance will do for you.
7.Questions
Please contact us if any question may occur concerning transportation & insurances before your purchase.